We recently had the opportunity to interview Robert Kopi, Founder of AImpact Voice Agents, a platform creating customized AI voice agents for every industry. Designed specifically to take the pressure off people, AImpact empowers teams to focus on what truly makes them human. With a Human-like voice, available in multilingual options for every topic, the voice agents of AImpact are transforming sales operations. With scalable and human-sounding interactions that actually complete the task, Robert Kopi is redefining the voice-based interaction landscape with his voice agents.
Spark Behind the Journey
We started the session by asking, “Can you tell us about the inspiration behind AImpact Voice Agents and what gap in the market you aimed to fill?”
Robert shared, “The spark for AImpact came in summer 2024, well before our official founding in May 2025. We watched a mid-sized clinic in Germany lose 41 % of its Friday calls—patients hung up, staff burned out, and revenue disappeared. Voice is still the last customer channel that hasn’t scaled.
We don’t want to replace people—we want to give every team an AI colleague who answers 24/7, handles routine calls, and hands off ‘human moments’ to real staff when empathy is truly needed. That’s the gap we’re filling: scalable, human-sounding voice interactions that don’t just talk, but actually complete the task.”
Navigating through Challenges
To learn more about the challenges faced by Robert Kopi in this field, we asked, “What has been the biggest challenge in building a voice-AI-driven business, and how did you overcome it?”
“Our biggest hurdle was balancing latency with intelligence. Early prototypes sounded good but took 1.8 seconds to reply—callers hung up immediately. We rebuilt everything, with speech-recognition latency standing at 43 ms, alongside building an in-house LLM with less than 90 ms intent resolution. Additionally, our real-time ‘Action Blocks’ update CRM and calendars mid-call. Today, 92% of test users can’t tell they’re talking to AI, with sub-half-second responses. Every millisecond counts, and real caller feedback beats lab tests every time,” he explained.
An Innovative Solution in the Industry
We further asked, “How do AImpact Voice Agents differ from traditional customer-service tools or chatbots currently in use?”
Robert mentioned, “In blind tests, 92% of people believed the voice was a real agent, and our agents even handle multi-step conversations, like medical intakes or B2B discovery calls, not just FAQs. Unlike traditional chatbots, AImpact Voice Agents have been designed to adopt a proactive approach, where they don’t just wait for calls but also dial out: confirming appointments, chasing invoices, and reactivating cold leads, alongside being integrated into multiple CRM, EMR, calendar, and payment systems.
As a result, we have noticed a higher customer satisfaction and significantly shorter handling times compared with legacy IVRs or text-based bots.”
Envisioning the Future
With digital transformation, the voice technology landscape will significantly transform customer engagement in the next 3–5 years. We requested Robert Kopi to share his perspective on the idea.
“In the upcoming days, ambient commerce will be a big thing. By 2028, voice APIs built into cars, wearables, and smart speakers will handle most routine transactions: re-orders, reservations, and support tickets. Also, AI will adjust tone, pace, and even discount offers in real-time using emotion analysis and customer history. There will also be a trend of regulated-industry adoption; with auditable logs (HIPAA, PSD3), voice AI will move from last-line support to the first point of contact in healthcare and finance. And finally, just as REST APIs birthed SaaS, public voice endpoints will create an entire ecosystem of ‘conversation-native’ apps automating sales, onboarding, and collections worldwide,” he added.
Lessons Learnt throughout the Process
As an entrepreneur in the tech landscape, Robert Kopi’s insight can be of great help for someone looking to launch their startup in the field.
He shared, “Solve one bleeding pain. We killed a ‘cool’ dashboard after burning €30k because no pilot customer needed it. Moreover, ship ugly but learn fast; our first voice prototype had grammar errors, but customer feedback saved us months. User feedback and complaints are also product management advice tools. While, hire missionaries, not mercenaries; our lead engineer left a BigTech salary because he truly hated holding music—perfect motivation.”
Inclusive Innovative Practices at AImpact
Interested to learn more about the ethical development practices adopted at AImpact, we asked, “How do you ensure ethical and inclusive AI development at AImpact, especially in voice-based interactions?”
Robert reflected, “We ensure transparency in our services; every caller is informed that they’re speaking with an AI Voice Agent. Additionally, our systems incorporate guardrails, which detect signs of distress and trigger human takeover within two turns; potential self-harm escalates immediately to the national help line. Our quarterly bias audits further help us maintain accuracy, and we have already booked ISO 42001 certification for Q4 2025.
With EU hosting, end-to-end encryption, and deletion on request, we have built a GDPR-first architecture, while also ensuring accessibility for callers to switch language mid-call or slow the speech rate.”
Success Stories at AImpact
Intrigued to learn more about the triumphs of AImpact, we asked Robert Kopi, “Can you walk us through a recent success story or client case where AImpact made a significant impact?”
“During a recent 30-day pilot program in June associated with a regional healthcare provider, AImpact has delivered exceptional performance. In this period, the number of missed calls reduced to 11 per week from 95, while same-day bookings rose from 10% to 32%. Furthermore, the average call time was also significantly reduced to 1 minute 25 seconds from the earlier period of 3 minutes 5 seconds. Achieving ROI in less than 8 weeks, the Operations Manager of the Voice Agent informed that it successfully freed a nurse each shift and dramatically reduced patient wait times,” Robert shared.
Exciting Additions and Upcoming Projects
We ended the interview by asking, “What’s next for AImpact Voice Agents? Are there any upcoming innovations or partnerships we should look out for?”
“At AImpact, we are looking forward to exciting milestones. In Q3 2025, we will launch AImpact SIP Core, our own telco stack, which will deliver lower per-minute costs and lower latency compared with VAPI. Moving forward to Q4 2025, we will create a specialist voice agent from one prompt, the Agent Platform.
In Q1 2026, we are excited to launch Multi-Agent Swarm, which will enable anonymous coordination between sales, support, and collections agents. In H1 2026, AImpact has planned to expand in the markets of the USA & UAE through tier-1 telecom partners. And finally, in 2027, the company will launch AImpact OS – the ‘Android for Voice Agents,’ where voice, text, and vision bots share memory and self-optimise.
For the next 12–24 months, we’re fully focused on B2B—healthcare, energy, e-commerce, finance, alongside a dedicated consumer version, that will follow under a separate brand once the platform is proven at enterprise scale,” Robert concluded.
Looking further ahead, AImpact is also exploring Vertikal AI, industry-specific voice agents designed not only for customer support but also for functions like sales, marketing, and development. This expansion into verticalized AI solutions aims to equip every team with tailored voice agents that streamline operations across the entire customer journey.
Follow Robert Kopi on LinkedIn.
Find AImpact on LinkedIn and visit their website https://voice-ai.a-impact.io/
Also Read :-
A Thriving Name in The Recruitment Industry: Faz Hassan as the Director of GR8 Connect
Goran Makeski’s Artistic Journey: Where Inner Emotion Meets Global Inspiration and Vivid Abstraction
