One of the biggest banks in Australia has expressed regret to employees who received an automated email informing them of their termination and requesting that they return their computers. As the company reduces staff in its retail banking division, Bruce Rush, ANZ’s retail banking CEO, stated that it was “not our intention to share such sensitive news with you in this way.”
According to the bank, the emails were accidentally delivered to some employees earlier than planned. It said that staff members had been personally contacted and that the emails have subsequently ceased. According to the Financial Sector Union, the company’s “chaotic pace of change” was the reason behind the email, which generated “panic and distress.”
Wendy Streets, the union’s president, stated that “ANZ must do better” and that the bank had not consulted it on the changes it was making. Speed and cost-cutting cannot come at the expense of workers’ dignity and respect, Ms. Streets stated, calling the “botched” incident “disgusting.” In a staff email, Mr. Rush stated: “Unfortunately, these emails indicate an exit date for some of our colleagues before we’ve been able to share their outcome with them.”
After realizing that the email had been sent in error, ANZ said it apologized to the workforce and held a virtual conference to answer any issues. According to the report, it also advanced official discussions regarding personnel positions.
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