Vodafone’s services are down, according to thousands of subscribers in the UK. More than 130,000 users reported issues affecting their Vodafone mobile or broadband network on Monday afternoon, according to Downdetector, a tool that tracks internet outages.
Nearly 700,000 residential broadband customers are among the company’s more than 18 million consumers in the UK, according to its website. Vodafone apologized to consumers in a revised statement on Monday night and stated that its network was “recovering.
There was a problem with the Vodafone network this afternoon that affected 4G, 5G, and broadband services, according to a company spokeswoman. The network is still recovering, while 2G phone calls and SMS messages remained untouched.
The company’s website and app, which usually let users check the status of its network services, have also been difficult for many to use.
Additionally, customers have complained of “complete outages” in their neighbourhood on social media. Customers seem to have started experiencing problems just after 15:00 BST.
In a post on X, internet watchdog Netblocks stated that real-time network data indicated Vodafone was going through “a national outage” that affected both mobile and broadband communications.
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