It should have been Catie and Phil Allen’s first vacation in two and a half years. Rather, they are at home begging for unpaid refunds. The four-hour closure of the UK’s air traffic control system on Tuesday confused thousands of travellers, including the couple.
This suggests their trip to Slovenia has been cancelled, and although British Airways reimbursed them for their travel, they expect to pay £1,300 out of pocket for unused lodging and activities.
After issues at UK airports, it’s not the first time and it won’t be the last—that travellers are left on a wing and a prayer. Here’s how their situation connects to others and the reasons behind their severe setback. aboard Tuesday, Catie, 30, and Phil, 34, were seated aboard a British Airways flight to Ljubljana that never got off.
Airlines are required to send passengers to their destination as soon as feasible at no additional expense in the event of a flight cancellation, even if it is with a competitor airline. Alternatively, travellers can request a refund, which should be provided for flights delayed by more than five hours.
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